Privacy policy
PERSONAL DATA PROCESSING
The controller of personal data processed through the Standic online store at www.standic.pl is Standic OÜ, email: info@standic.pl.
Standic OÜ may share personal data necessary for payment processing with authorized payment service providers.
WHAT PERSONAL DATA DO WE PROCESS?
We may collect and process the following personal data:
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Name
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Phone number
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Email address
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Delivery address
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Billing address
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Purchase and payment information (order history)
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Customer support correspondence
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IP address and technical website usage data
PURPOSE OF PROCESSING PERSONAL DATA
Personal data is processed for the following purposes:
Order Processing and Delivery
Personal data is used to process customer orders, arrange deliveries, and provide purchased products and services.
Customer Support
Contact information such as name, email address, and phone number is used to respond to inquiries, provide support, and resolve issues related to products and services.
Purchase History and Analytics
Order history data (including purchase dates, products, quantities, and customer information) may be used to provide customer service, analyze purchasing behavior, and improve our products and services.
Website Functionality and Statistics
IP addresses and other technical identifiers may be processed to ensure website functionality, security, and website usage analytics.
LEGAL BASIS FOR PROCESSING
Personal data is processed on the following legal grounds:
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Performance of a contract with the customer
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Compliance with legal obligations, including accounting and consumer protection requirements
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Legitimate business interests, such as website security and service improvement
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Customer consent, where required by law
RECIPIENTS OF PERSONAL DATA
Personal data may be shared with:
Delivery Service Providers
Customer name, phone number, email address, and delivery address may be shared with logistics partners for the purpose of fulfilling deliveries.
Payment Service Providers
Payment-related information may be shared with authorized payment providers to process transactions securely.
Accounting Service Providers
Personal data required for bookkeeping and accounting obligations may be shared with accounting service providers.
IT and Hosting Providers
Personal data may be processed by trusted technology and hosting providers where necessary to operate and maintain the online store.
DATA SECURITY AND ACCESS
Personal data is stored on secure servers located within the European Union or European Economic Area.
Access to personal data is limited to authorized personnel who require access to perform their duties, including customer support, order fulfillment, and technical maintenance.
Standic OÜ implements appropriate technical, organizational, and physical safeguards to protect personal data against unauthorized access, disclosure, alteration, loss, or destruction.
All third-party processors are contractually required to ensure adequate protection of personal data.
WITHDRAWAL OF CONSENT
Where processing is based on consent, customers may withdraw their consent at any time by contacting us at:
Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
DATA RETENTION
Personal data is retained only for as long as necessary for the purposes for which it was collected or as required by law.
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Customer account information is deleted upon account closure unless retention is required by law.
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Order history may be retained for up to 3 years.
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Data related to legal claims or disputes may be retained until the claim is resolved or the limitation period expires.
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Accounting records are retained for 7 years or as required by applicable legislation.
RIGHT TO ERASURE
Customers may request the deletion of their personal data by contacting:
Requests will be reviewed and responded to within one month in accordance with applicable data protection laws.
Certain information may need to be retained where required by legal obligations.
DATA PORTABILITY
Customers have the right to request a copy of their personal data in a structured, commonly used, and machine-readable format.
Requests can be submitted to:
Requests will be processed within one month after identity verification.
DIRECT MARKETING
Email addresses and phone numbers may be used for marketing communications only if the customer has provided consent.
Customers may unsubscribe from marketing communications at any time by:
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Clicking the unsubscribe link included in marketing emails
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Contacting customer support at info@standic.pl
Where personal data is processed for direct marketing purposes, customers have the right to object to such processing at any time.
CUSTOMER RIGHTS
Under applicable data protection laws, customers have the right to:
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Access their personal data
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Correct inaccurate personal data
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Request deletion of personal data
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Restrict processing
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Object to processing
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Withdraw consent
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Request data portability
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Lodge a complaint with a supervisory authority
COOKIES
The Standic website may use cookies and similar technologies to:
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Ensure website functionality
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Improve user experience
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Analyze website traffic
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Personalize content and marketing
Users can manage cookie preferences through their browser settings.
DISPUTE RESOLUTION
Questions, requests, or complaints regarding personal data processing may be submitted to:
If a customer believes their rights have been violated, they may also contact the competent data protection authority in their country of residence.
For customers located within the European Union, complaints may be submitted to the relevant national data protection authority.
